Refund and Cancellation Policy



Last Updated: August 1th, 2026

Welcome to AlterBuddy. We value your experience on our platform and strive to provide a fair and transparent process in all our dealings, including refunds. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services and merchandise.

1. General Information

  • Company Name: AlterBuddy
  • Website: https://alterbuddy.com/
  • Address: F-801/02, Whispering Palms xx_clusive, Lokhandwala Complex, Kandivali East, Mumbai - 400101, Maharashtra, India
  • Contact Email: cheer@alterbuddy.com


2. Scope of the Policy

This Refund Policy applies to the following services and offerings on the AlterBuddy platform:

  • Consultations with Certified Psychologists, Coaches, Counsellors, Dating Coaches, etc.
  • Sessions with Self-Claimed Practitioners
  • Subscription plans for accessing professionals
  • One-time services like “Vent it Out” and Manifestation sessions
  • Merchandise purchases from our online store


3. Refund Policy for Services

3.1 Consultations & Sessions (Psychologists, Coaches, Counsellors, Self-Claimed Practitioners, Dating Coaches)

  • Session Not Delivered: If a session was booked and paid for but not delivered due to the non-availability of professional or technical issues from AlterBuddy’s end, a full refund will be issued upon request.
  • Late or Missed Sessions: If the practitioner fails to join the session within 5 minutes of the scheduled time and the session does not proceed, a full refund or reschedule option will be provided.
  • User Cancellations:

    ○ Before 24 Hours: Full refund if the session is cancelled by the user at least 24 hours before the scheduled time.

    ○ Within 24 Hours: No refund. However, one rescheduling attempt may be allowed (subject to practitioner availability).

  • Practitioner Cancellations: If the practitioner cancels the session for any reason, users will have the option to either reschedule or receive a full refund.
  • Unsatisfactory Experience: If you are dissatisfied with your first session and believe that the service quality was poor, you may raise a refund request within 24 hours of the session's completion. AlterBuddy will evaluate such requests on a case-by-case basis. You can also select another coach/consultant as per your need.

3.2 Subscription Plans

  • Subscription fees for accessing professionals on the platform are non-refundable once the subscription begins.
  • In case of any billing error or accidental charge, please contact us within 7 days of the transaction.
  • Users may cancel future renewals of subscriptions anytime, but ongoing or current subscription cycles will not be refunded.

3.3 Special Services (e.g., “Vent it Out”, Manifestation, Healing)

  • Due to the subjective and experience-based nature of these services, no refunds will be processed once the service is rendered.
  • If the service was not delivered due to a technical error or non-availability of the facilitator, users will be eligible for a reschedule or refund.


4. Refund Policy for Merchandise

  • Returns Eligibility:

    ○ Users may initiate a return request within 7 days of receiving the merchandise if the product is damaged, defective, or not as described.

    ○ Products must be unused, in original packaging, and accompanied by proof of purchase.

  • Refund Process:

    ○ Once the returned product is received and inspected, the refund will be processed to the original payment method within 7–10 business days.

    ○ Refunds are not applicable for items that are used, damaged after delivery, or without a valid reason for return.

  • Shipping Charges:

    ○ Refunds will not include original shipping charges unless the return is due to a mistake on our part (e.g., wrong or defective item).

  • Non-Returnable Items:

    ○ Certain items such as intimate goods, customized products, or items marked as "Final Sale" are not eligible for return or refund.

    5. Refund Processing Timeline

    • Approved refunds will be initiated within 5–7 business days of confirmation.
    • The amount may take 7–10 additional business days to reflect in your account depending on your bank or payment provider.


    6. How to Request a Refund

    To request a refund, please email us at cheer@alterbuddy.com with the following details:

    • Full Name
    • Registered Email Address / Mobile Number
    • Order ID or Booking ID
    • Date of Transaction
    • Reason for Refund Request
    • Any Supporting Evidence (Screenshots, Payment Receipts, Screenshots of UPI payment, etc.)


    7. Dispute Resolution

    In the event of a dispute related to services or payments, AlterBuddy reserves the right to investigate and make a final decision on refund eligibility. We encourage all users to maintain respectful communication throughout this process.

    8. Policy Updates

    AlterBuddy reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

    We recommend users to review this page periodically to stay informed about our refund practices.

    9. Need Help?

    For questions about refunds, please write to us at cheer@alterbuddy.com and our support team will be happy to assist you.



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