Privacy Policy


Effective Date: August 1th, 2026

Welcome to AlterBuddy ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, https://alterbuddy.com/ (the "Platform"), and any related services (the "Services").

By using the Platform, you confirm that you are at least 18 years of age and agree to the collection and use of information in accordance with this Privacy Policy. If you are under 18 years of age or do not agree with this Privacy Policy, please do not use our Platform.


1. Information We Collect

We collect several types of information to provide and improve our Services, including:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Gender
  • Date of birth
  • Payment details for subscription services
  • Profile information (for Practitioners and Users)

1.2 Sensitive Information

  • Any health-related information you provide when using our mental health, healing, or counseling services.
  • Conversations between Users and Practitioners may be recorded by AlterBuddy to ensure quality and compliance.

1.3 Non-Personal Information

  • Browser type and version
  • IP address
  • Device type and operating system
  • Usage data such as pages visited, session duration, and interactions with the Platform

1.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control or disable cookies through your browser settings.


2. How We Use Your Information

We use your information for various purposes, including:

  • To provide and maintain our Services.
  • To connect Users with Certified Psychologists, Coaches, and Counsellors.
  • To process payments for subscriptions.
  • To personalize user experience.
  • To record and analyze conversations for quality improvement.
  • To send important service-related communications.
  • To detect, prevent, and address technical issues, fraud, and abuse.
  • To comply with legal obligations.


3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Practitioners

  • When you choose to connect with a Practitioner, they may receive access to necessary details to assist you.

3.2 With Service Providers

  • We may share information with third-party service providers who assist us in payment processing, hosting, analytics, or customer support.

3.3 Legal Obligations

  • If required by law, we may disclose your personal information in response to legal requests by public authorities.

3.4 Business Transfers

  • In case of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity.


4. Your Rights and Choices

4.1 Access and Update

You may access and update your personal information through your account settings.

4.2 Opt-Out

You can opt out of marketing communications by following the unsubscribe instructions in our emails.

4.3 Data Deletion

You may request the deletion of your account and personal data by contacting us at cheer@alterbuddy.com. Some data may be retained for legal and operational purposes.

4.4 Restriction of Processing

You can request to restrict the processing of your personal data in certain circumstances.

5. Data Security

We implement industry-standard security measures to protect your information. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Retention of Data

We retain your personal data only for as long as necessary to provide you with the Services or comply with legal obligations.

7. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

8. Children's Privacy

Our Services are not intended for individuals under 18. If we discover that a minor has provided us with personal information, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: AlterBuddy

F-801/02, Whispering Palms xx_clusive, Lokhandwala Complex, Kandivali East, Mumbai - 400101, Maharashtra, India

Email: cheer@alterbuddy.com

Website: https://alterbuddy.com/

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